Privacy policy
VaxLine is a vaccine advice service for children, pregnancy and travellers of all ages, by video consultation. This page explains what we collect and how we look after it. Contact: contact@vaxline.in.
What we collect
- About you: your name, email and mobile or WhatsApp number (one of these is required, depending on how you choose to have the call).
- About the consultation: a child's age, the stage of pregnancy, or who is travelling and where; your questions, health conditions you tell us about, travel plans, and the vaccination records you upload.
- Payment: the payment reference you give us. Card and bank details are handled by Razorpay or your UPI app; we never see them.
- Technical: standard server logs kept by our website host. We use no tracking cookies, analytics or advertising.
Children's information and consent
Information about a child is given to us by a parent or legal guardian, who confirms this when booking. We use it only for that child's consultation. Adults booking for their own pregnancy or travel give their own consent.
How we use it
To hold your video consultation, write your vaccine plan, reply to your follow-up question and keep a medical record of the consultation. We do not sell or share your information for marketing.
Who sees it
The VaxLine specialist, and the providers that run the service for us: Netlify (website and booking form), Google (email, calendar and Google Meet), Razorpay (online payments) and, if you contact us or choose a call on it, WhatsApp. Video calls are not recorded. We disclose information to authorities only where the law requires.
How long we keep it
Consultation records are kept in our Google Workspace account (Gmail and Google Drive), protected by two-step sign-in. Booking form entries are deleted from the website host once they are saved there. We keep consultation records for 3 years, as medical record rules require, and then delete them.
Your rights
You may ask to see, correct or delete your information, or withdraw consent, by writing to contact@vaxline.in. We reply within 30 days. Records we must keep by law are deleted when that period ends.
Changes
Changes to this policy will be posted on this page.